DOUWYN SOLUTION TECHNOLOGY CO., LTD
Application
DOUWYN SOLUTION TECHNOLOGY CO., LTD

Terms of Service

By accessing or using the services of Douwyn Solution Technology (“we”, “the Company”), you agree to the following terms:

Last Updated: June 14, 2025

By accessing or using the services of Douwyn Solution Technology (“we”, “the Company”), you agree to the following terms:

1. Definitions

  • Services: website, applications, APIs, products, IT solutions, and support we provide.
  • User: any individual or entity accessing, registering, or using the Services.

2. Registration & Account

  • Users must be 18+ and legally capable.
  • Provide accurate, up-to-date registration information.
  • Secure account credentials; enable MFA where available.

3. Fees & Payment

  • Service fees, subscription plans, maintenance charges listed on Pricing page.
  • Payments via PCI DSS–compliant gateways; recurring billing monthly/quarterly/annually.
  • Late payment may result in suspension or termination.

4. Refund Policy

  • 100% refund within 7 days if dissatisfied.
  • After 7 days, prorated refunds per actual usage and contract terms.

5. Service Description & SLA

  • Guaranteed 99.9% uptime for core platform services.
  • Scheduled maintenance with prior notice; maintenance window excluded from SLA.
  • 24/7 technical support via tickets, email, hotline.

6. User Rights & Obligations

  • Use Services lawfully; do not interfere or share access improperly.
  • Adhere to API usage limits; no DDoS or abusive behavior.
  • Promptly report bugs or incidents.

7. Ownership & IP

  • All source code, content, trademarks owned by the Company.
  • Users granted limited license; no copying, redistribution, or derivative works.

8. Data Security

  • Comply with our Privacy Policy.
  • Users responsible for securing access credentials.

9. Suspension & Termination

  • Breach of terms may lead to immediate suspension or termination.
  • Post-termination data handled per contract or Privacy Policy.

10. Disclaimers & Limitation of Liability

  • No liability for indirect, special, or consequential damages.
  • Maximum liability capped at fees paid in the prior 12 months.

11. Changes to Terms

  • We reserve the right to modify these terms at any time; notice via email or Terms page.
  • Continued use after changes constitutes acceptance.

12. Governing Law & Dispute Resolution

  • Governed by laws of Vietnam.
  • Disputes resolved in courts of Ho Chi Minh City.

13. Contact