DOUWYN SOLUTION TECHNOLOGY CO., LTD
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DOUWYN SOLUTION TECHNOLOGY CO., LTD

Privacy Policy

Douwyn Solution Technology (“we”, “the Company”) is committed to safeguarding your privacy and personal data. This policy explains how we collect, use, store, transfer, and protect your information when you use our website and services.

Last Updated: June 14, 2025

Douwyn Solution Technology (“we”, “the Company”) is committed to safeguarding your privacy and personal data. This policy explains how we collect, use, store, transfer, and protect your information when you use our website and services.

1. Definitions

  • Personal Data: any information relating to an identified or identifiable individual.
  • Processing: any operation performed on personal data (collection, storage, analysis, etc.).

2. Scope

Applies to:

  • Our website, applications, and APIs
  • Products, IT solutions, consulting, and support services

3. Information Collected

  1. Mandatory: name, email, phone, company, job title.
  2. Technical: IP address, cookies, access logs, browser, device.
  3. Payment: card details (not stored on our servers), processed via PCI DSS–compliant gateway.
  4. Others: surveys, feedback, call/support recordings.

4. Purpose & Legal Basis

  • Service Delivery: performance of contract.
  • Experience Improvement: legitimate interests.
  • Marketing: with prior consent.
  • Legal Compliance: legal obligations.

5. Sharing & Transfers

  • Partners: cloud providers, payment processors, logistics—under confidentiality agreements.
  • Authorities: upon lawful request.
  • M&A: data may be transferred under equivalent protections.

6. International Data Transfers

When data is stored or processed outside Vietnam, we implement safeguards such as EU Standard Contractual Clauses.

7. Security & Breach Notification

  • SSL/TLS encryption, internal access controls, regular backups.
  • Notify regulators and affected individuals within 72 hours of breach discovery.

8. Retention & Deletion

  • Retained per financial regulations (minimum 5 years) and operational needs.
  • Securely deleted or anonymized at end of retention period.

9. Your Rights

  • Access, rectify, erase, withdraw consent, lodge complaint.
  • Contact Data Protection Officer (DPO): [email protected].

10. Cookies & Similar Technologies

  • Cookie categories: Functional, Analytics, Advertising.
  • Manage via browser settings or cookie banner.

11. Children & Restricted Categories

  • No personal data collected from children under 16 without parental consent.

12. Contact